top of page
1300 003 365
AU | USA | UK | HK | PH
PBX system choices
Navigating through the constantly new releases in technology isn't easy.
Let us help you make a well-informed decision to save money and get it right the 1st time.
Replacing your in-house systems with Cloud PBX is futureproofing yourself from any further upgrades and expense. Whilst removing the dependency on your physical premises.
Cloud-Hosted PBX explained
Cloud PBX is smartly routed VoIP technology hosted in Datacentres across the globe.
By now your Office File Server, email and Web Server should be in the Cloud. Complete it by moving the phone system there too. If anything isn't yet, speak to our team on how we can handle all your Cloud-based solutions in one package for better pricing & easy support (PBX, VPS AZURE AWS, EMAIL, WEBSITE, FILE STORAGE, VIRTUALISATION & IT).
Read on for the bigger picture and see why Cloud-based solutions are the new way forward.
Dedcated
Popular features explained
A more detailed breakdown of what these terms mean.
Unlimited Extensions
You can create an unlimited number of extensions via the control panel.
Unlimited SIP Trunks
Phone Lines for making and receiving concurrent external calls.
No extra provisioning is required, software is just a number in a box we can change to add more.
IVR’s
Auto-Attendant allows you to direct your customers to various parts of your organisation through easy to use push button menus.
Paging and Intercom
Support for group paging through your telephone handsets or integration through your overhead paging system.
Company Directory
Allow customers to find people in your organisation easily and connect directly to their extension.
Caller-ID
See who is calling directly on your phone and ability to route calls differently from their incoming number.
Music on Hold
Play music on hold to callers. Optionally use different classes of music on hold depending on which Queue a caller is in.
Message on Hold
Play pre-recorded messages to customers on hold to promote your products. They may find interest in these and increase sales.
We have professional male and female Voice-over artist in all languages to record these for you, with cool background music.
Unified messaging
Receive your voicemail messages in your Email inbox & Smartphone, playback instantly to help decide the callback priority.
Call Flow Control
Call Flow Control makes it easy to take control of your business hours. Need to open early or stay late? Simply press a button to keep calls flowing in. Need to leave early? Route all calls to your closed IVR, voicemail or mobile phone.
Soft-Phone Support
Connect as a real (2 or 3 digit) extension from your PC anywhere. Work hands-free with benefits such as copy & paste dialling.
Queues and Ring groups
Placed in a queue which can be answered by a specific agent (Sales, Accounts, Support, etc...)
While a caller is waiting in a queue, special music on hold and/or informative messages can be played to them.
Time conditions
Set alternate call flow rules for particular times. Night mode, Holidays, Lunch breaks, etc...
Call recording
Record all call for safekeeping and later analysis of staff call handling.
Call monitoring
Monitor calls in real-time for training purposes, take over calls and transfer them to more appropriate areas. Great for misrouted callers.
Automatic Backup
Your Cloud PBX is automatically backed-up every night. If something goes wrong, we can have you up in running from a backup in a few minutes, without long delays and expensive hardware replacement.
Queue call-back VM
Allow your callers to break-out of long queue positions at any time during busy periods, to leave a voicemail message that will be emailed to multiple staff or departments for a call-back instead of keeping them waiting on hold.
Queue Stats
Web browser interface for visually monitoring inbound Queues to see how your calls are being handled by staff and make adjustments to keep your answer rate up. Without this handy tool, you wouldn't know how many callers just hang-up, costing you potential business.
Speak to us about the more advanced features, tools and add ons...
bottom of page