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Teams calling via PBX or SBC
Looking to use the included O365 Teams for video meetings and chat, but finding the call plans and licensing too expensive? We can help you get full calling capability without needing a Teams Phone license.
TEAM VIDEO
Super Call plan pricing
$49 Monthly Per/user - Dedicated Teams PBX
Full-featured private, including webtools and reporting.
Includes Unlimited Global, Land & Mobile calls.
$39 Monthly Per/user - Shared Teams PBX
Full-featured multitenant, without webtools and reporting.
Includes Unlimited Global, Land & Mobile calls.
PBX365 Supports both the below Teams voice solutions.
Simple Teams Calling via PBX
PBX (Private Branch eXchange - PBX extensions are Included in the above call plan pricing),
more commonly referred to as Cloud VoIP phone systems, has a Teams embedded app, which lets you dial through its path. This does not require any further license fees and works with even your current O365-included Teams App. Far simpler to install as the Voice supplier will configure that part for free under the Call Plan MSA Tech support.
No complex Teams config or I.T work required, we can configure this in minutes for any end-user.
This is the most cost-effective and easiest way to dial anywhere from your MS Teams Application.
Besides the free download integrator app, the above video explains it all.
Standard Teams Calling via SBC
SBC, the Session Border Controller included in the call plan pricing, still requires the additional $15 AUD per user for the Teams Phone license when using Teams direct routing. With the right domain setup and dial plans, you can then place outbound calls directly from Teams. You can choose a calling plan from the Microsoft Teams bundles or from any carrier that offers a Teams-compatible SBC, although this setup typically needs I.T assistance due to its complexity.
This approach can also become costly if you need IVR greetings with menu options, call queues, or other inbound call flows similar to what your office phones currently provide. The added licensing can exceed $69 AUD per user with our MSA and global plan bundle, or you will need to engage an experienced Teams I.T specialist, sometimes more than one if you require redundancy, to reduce external carrier management fees.
Call us for a more detailed quotation tailored to your requirements.
Teams licensing price in AUD
MS Teams with Full featured Cloud PBX
Popular Included features
Most of these features are only available with the PBX integration
Unlimited Extensions
You can create an unlimited number of extensions via the control panel.
Unlimited SIP Trunks
Phone Lines for making and receiving concurrent external calls.
No extra provisioning is required, software is just a number in a box we can change to add more.
IVR’s Virtual Receptionist routing IVR 1,2,3, etc... (AI great sounding voices)
Auto-Attendant allows you to direct your customers to various parts of your organisation through easy to use push button menus.
Paging and Intercom
Support for group paging through your telephone handsets or integration through your overhead paging system.
Company Directory
Allow customers to find people in your organisation easily and connect directly to their extension.
Caller-ID
See who is calling directly on your phone and ability to route calls differently from their incoming number.
Music on Hold
Play music on hold to callers. Optionally use different classes of music on hold depending on which Queue a caller is in.
Message on Hold
Play pre-recorded messages to customers on hold to promote your products. They may find interest in these and increase sales.
We have professional male and female Voice-over artist in all languages to record these for you, with cool background music.
Unified messaging
Receive your voicemail messages in your Email inbox & Smartphone, playback instantly to help decide the callback priority.
Call Flow Control
Call Flow Control makes it easy to take control of your business hours. Need to open early or stay late? Simply press a button to keep calls flowing in. Need to leave early? Route all calls to your closed IVR, voicemail or mobile phone.
Soft-Phone Support
Connect as a real (2 or 3 digit) extension from your PC anywhere. Work hands-free with benefits such as copy & paste dialling.
Queues and Ring groups
Placed in a queue which can be answered by a specific agent (Sales, Accounts, Support, etc...)
While a caller is waiting in a queue, special music on hold and/or informative messages can be played to them.
Time conditions
Set alternate call flow rules for particular times. Night mode, Holidays, Lunch breaks, etc...
Call recording
Record all call for safekeeping and later analysis of staff call handling.
Call monitoring
Monitor calls in real-time for training purposes, take over calls and transfer them to more appropriate areas. Great for misrouted callers.
Automatic Backup
Your Cloud PBX is automatically backed-up every night. If something goes wrong, we can have you up in running from a backup in a few minutes, without long delays and expensive hardware replacement.
Microsoft Teams
Teams & Cloud PBX is Unified Communications (UC) software that seamlessly integrates with Microsoft 365 and Office 365 suite of applications. The core capabilities in Microsoft Teams include business messaging, calling, video meetings and file sharing. Enables local and remote workers to collaborate on content in real-time across different devices, including laptops and mobiles. Microsoft Teams integrates with other Microsoft business applications, including Exchange, PowerPoint and SharePoint.
Just some of the many additional functions with the smarter dual MS Teams & PBX solution!
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